Simple rule: if something you paid for does not work as described, you get your money back.
Full refund within 14 days of purchase if the product is materially not as described on its product page — no forms, no arguing. Just email arya.wang@talimna.com with your order reference.
Cancel at any time from the next billing period. If the service was unavailable for a sustained period in your current period, we refund the affected days pro-rata.
If a scoped pilot is not delivered to its written scope, you pay nothing for the undelivered part. Work already delivered is billed at the agreed fixed fee — no penalties, no cancellation traps.
USDC refunds return to the wallet you paid from; bank-transfer refunds return to the originating account. Normally processed within 3 business days.
Tell us what went wrong — it makes the product better for the next buyer. Abuse of the refund policy (mass download + refund) ends access to future purchases.